Refund policy

RETURN & REFUND POLICY Last Updated: September 14, 2026

NO RETURNS

Aurevio Fragrances does not accept returns. Due to the nature of our fragrance products, products cannot be returned after delivery.

NO EXCHANGES

Aurevio Fragrances does not offer exchanges.

DAMAGED / BROKEN BOTTLE

If the bottle is received broken and the perfume has spilled or leaked, Aurevio will provide a replacement after verification.

To request a replacement:

• Contact us within 1 hour of receiving your order.

• Provide your order number.

• Provide clear photographs of the product and packaging.

• Provide an unboxing video. An unboxing video is mandatory for broken or damaged bottle claims.

The claim will be reviewed before a replacement is approved.

WRONG PRODUCT

If you receive a product different from the product you ordered, please contact us within 1 hour of receiving your order. After verification, Aurevio will provide a replacement for the incorrect product where the claim is approved.

MISSING PRODUCT

If any product is missing from your order, please contact us within 1 hour of receiving your order with your order details and relevant photographs or videos. After verification, Aurevio will provide a replacement for the missing product where the claim is approved.

REFUNDS

Aurevio primarily resolves eligible product issues through replacement rather than returns or exchanges.

Where a refund is specifically approved or applicable, it will be processed within 6 working days. The time taken for the amount to appear in the customer's account may additionally depend on the payment gateway or bank.

NON-RETURNABLE SITUATIONS

Products are not eligible for return or exchange due to:

• Change of mind

• Personal fragrance preference

• Not liking the fragrance

• Products that have been opened or used

• Customer-related damage after delivery

CONTACT US

For any return, replacement or refund-related query:

Email: support@aureviofragrances.com

Support Hours: Monday–Saturday, 10:00 AM–7:00 PM